We aim to ship your mattress quickly, because we know you’re ready to sleep better. If your Nomad Mattress is in stock, it typically ships within 24–48 hours from our warehouse in Barrie, Ontario. Once dispatched, it should arrive within 5–7 business days, depending on your location and the carrier’s schedule. Delays are rare, but if they happen, we’ll keep you in the loop every step of the way.
Once your order is processed and ready to leave our warehouse, you’ll receive a shipping confirmation email with a tracking number. This allows you to follow your mattress in real time and know exactly when to expect it. You can also contact our customer support team if you need help with tracking.
Shipping is free to most areas within Canada. If you live in a remote or hard-to-reach region (like way up north), there may be an extra fee. In such cases, our team will reach out with a quote before shipping. We never ship without confirming your approval of any additional costs.
At this time, we do not offer express or overnight shipping. However, our standard shipping is fast and reliable. With orders going out within 1–2 business days, most customers receive their mattress within a week.
We wish we could guarantee precise timing—but final delivery is handled by the carrier. That said, we’ll do everything possible to accommodate special requests. Let us know your preferences when placing your order, and we’ll work with the carrier to try to match your schedule.
Not yet! Nomad Mattress is 100% Canadian—designed, built, and shipped from Canada for Canadian sleepers. We don’t currently ship to the U.S. or internationally, but who knows what the future holds?
If you change your mind or need to update your order, let us know ASAP. If the mattress hasn’t shipped yet, we’ll do our best to stop or modify the order. If it has already left our warehouse, we’ll help arrange a return or exchange once the item has been delivered.
Your Nomad Mattress is compressed, rolled, and sealed in a compact box for easy delivery and unboxing. It’s lightweight enough for one or two people to carry and fits through most doorways, hallways, and staircases. Simply unbox it, unroll it on your bed frame, and let it expand. You’ll be ready for your first Nomad night in just a few hours!
We partner with trusted carriers to minimize delays, but if something unusual happens, like a delay, re-routing, or a lost package, our team will assist immediately. Contact us at customercare@nomad-mattress.com or call 1-800-265-9615 with your order number and tracking info so we can investigate and resolve it quickly.
We take quality seriously, and all our mattresses are inspected before shipping. If your mattress arrives with visible damage or the box is torn, please take photos immediately and contact our support team. We’ll assess the situation and arrange a replacement or solution as quickly as possible. Your satisfaction is our top priority.
Absolutely. If you’re not quite ready for your mattress (maybe you’re mid-move or finishing a reno), just let us know at checkout or shortly after ordering. We can hold your shipment temporarily and ship it when the timing works better for you.
Most shipments do not require a signature, and carriers will typically leave the package at your front door or designated drop-off spot. If you live in a condo or apartment building, delivery may be made to a lobby or mailroom. You can use your tracking link to keep an eye on the delivery progress.