You can request a return within 30 days of receiving your mattress or outdoor chair. We accept returns on unused products in their original packaging. Just contact us within the return window, and we’ll guide you through the next steps.
Yes, customers are responsible for the cost of return shipping. We’ll help coordinate the process, but the shipping fee will be deducted from your refund.
A restocking fee may apply, depending on the condition of the returned product. This helps cover inspection, cleaning (if needed), and repackaging costs.
To initiate a return:
- Email us at customercare@nomad-mattress.com
- Include your order number and the reason for the return
- We’ll provide instructions and return authorization details
Once approved, you’ll receive shipping instructions for returning your mattress.
Returns are accepted only for mattresses that are unused, undamaged, and still in their original packaging. Mattresses that have been unboxed, used, stained, or damaged are not eligible for return.
After receiving and inspecting the return, we’ll notify you whether your refund has been approved. If approved, we’ll issue a refund to your original payment method, minus any applicable shipping or restocking fees.
Unfortunately, we cannot accept used or unboxed mattresses for return due to health and hygiene reasons. Please ensure your mattress meets our return condition requirements before initiating a request.
Yes! If you change your mind before your order leaves our warehouse, we’ll cancel it with no penalty. Contact us as soon as possible—once the item ships, return fees will apply.
Once your return is received and approved, your refund will be processed within 5–10 business days. Refund times may vary depending on your bank or payment provider.
That’s a different situation—if your mattress arrives damaged or with a manufacturing defect, it’s covered under our 20-Year Limited Warranty. Contact us immediately with photos, and we’ll resolve it as quickly as possible at no cost to you.
Currently, we do not offer direct product exchanges. If you’d like a different size or model, the best approach is to return your original purchase and place a new order.
Items sold “as-is” or marked final sale are not eligible for return. Accessories such as pillows, protectors, or sheets must be unopened and unused to qualify for return—please contact us first for eligibility.
For the Nomad Mattress we offer peace of mind with a 90-Night Trial. We ask that you sleep on the mattress for the first 30 nights. After this period, if you are not happy with the mattress, we offer a hassle free return or exchange. Visit our Guarantee page for more information: https://nomad-mattress.com/refund_returns/