Frequently Asked Questions (FAQs)
Welcome to the Nomad Mattress FAQ page! We have grouped our most common questions below to help you find exactly what you need. If you can’t find the answer you are looking for, please contact our Sleep Experts at customercare@nomad-mattress.com.
🏕️ General Questions
Where are Nomad Mattresses made?
Every Nomad Mattress is proudly designed and manufactured 100% in Canada. By manufacturing locally, we ensure premium craftsmanship, strict quality control, and the use of safe, high-density CertiPUR-US® certified foams.
What makes Nomad Mattresses different from standard residential beds?
Standard residential mattresses are typically too large, too heavy, and not climate-equipped for life on the road. Nomad Mattresses are engineered specifically for RVs and trucks. They are built to exact custom dimensions (like Short Queens and RV Kings), designed to sit on solid plywood platforms without bottoming out, and feature temperature-regulating foam that won’t freeze in cold weather.
What is Thermo-Adaptive Memory Foam?
Standard memory foam reacts to the ambient air, turning into a rock-hard brick in the winter and a mushy sponge in the summer heat. Nomad’s proprietary Thermo-Adaptive memory foam reacts to your body heat instead. This ensures your mattress provides consistent, pressure-relieving comfort no matter the temperature inside your camper or truck cab.
Are your mattresses safe and free from toxic chemicals?
Yes. All Nomad Mattresses are made using CertiPUR-US® certified foams. This means our beds are made without ozone depleters, PBDEs, heavy metals, or formaldehyde, and have low VOC emissions for safe, healthy indoor air quality.
What is the best way to prolong the life of the Nomad Mattress?
Treat it right! No jumping (unless you’re celebrating finding a parking spot). Rotate it occasionally, like a tire, but much less greasy. And maybe tell it a bedtime story. It’s also not a bad idea to place some underneath the mattress to allow it to breathe – you can find lots of ideas by searching online.
Do you use chemical flame retardants in the mattress?
We meet all safety standards, of course. We care about your safety and your sleep. The Nomad RV and Truck Mattresses are wrapped in a Fire Sock for additional safety and does not contain any chemical flame retardants.
How can I pay for my Nomad Mattress?
With your hard-earned cash (or card)! We accept most major payment methods. Make your way to our checkout page to view all of our payment options.
📦 Shipping & Setup
How is the mattress packaged for shipping?
Your Nomad Mattress will be compressed, vacuum-sealed, and roll-packed into a heavy-duty cardboard box. This “bed-in-a-box” method protects the mattress during transit and makes it incredibly easy for you to handle.
Will the mattress box fit through my RV or camper door?
Absolutely! Because the mattress is compressed and roll-packed, the box is designed to easily fit through narrow RV doors, tight camper hallways, and into compact truck cabs. We highly recommend carrying the box into your bedroom before you open it!
How long does it take for my mattress to ship?
If your Nomad Mattress is in stock, it typically ships from our Barrie, Ontario facility within 24 to 48 hours. Once shipped, you will receive a tracking number, and delivery usually takes between 5 to 7 business days depending on your location.
How long does the mattress take to expand once unboxed?
Once you carefully cut away the plastic packaging, your Nomad Mattress will immediately begin to expand. It will be ready to sleep on in just a few hours, though it can take up to 24–48 hours for the high-density foam to fully decompress and reach its exact firmness and dimensions.
🧽 Mattress Maintenance & Cleaning
How do I wash my Nomad Mattress cover?
Every Nomad Mattress (RV, Truck, and Slim models) features a convenient, zip-off stretch-knit cover. To wash it, simply unzip the cover, remove it from the foam core, and wash it in your washing machine on a gentle, cold-water cycle. We recommend air-drying the cover or tumble-drying it on the lowest heat setting to prevent any shrinking.
How do I clean a spill on the actual mattress foam?
If a spill reaches the foam core, do not put the foam in the washing machine or soak it in water. Instead, spot-clean the area using a damp cloth and a mild detergent. Gently press down to absorb the spill—never wring or twist the foam, as this can tear it. Allow the foam to air-dry completely in a well-ventilated space before putting the cover back on.
Do I need to flip my Nomad Mattress?
No, you should never flip your Nomad Mattress! Our mattresses are engineered with a specific 2-layer or 3-layer structural design. The high-density, firm foundation layer must always stay on the bottom to support you, while the Thermo-Adaptive or cooling gel comfort layers must stay on top.
Should I rotate my mattress?
Yes! While you shouldn’t flip the mattress, we highly recommend rotating it 180 degrees (head-to-foot) every 3 to 6 months. This helps distribute your body weight evenly across the surface and extends the lifespan of the high-density foam.
🛡️ Warranty & Returns
What does the Nomad Mattress warranty cover?
Our Limited Warranty covers specific manufacturing defects. The most common covered issue is visible sagging or a body indentation deeper than 1 inch (2.5 cm) that is not caused by an unsupportive bed base. We also cover physical flaws in the foam (like splitting or cracking) and defects in the cover’s zipper or stitching.
How long is the warranty on my mattress?
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20-Year Limited Warranty: Applies to The Original Nomad RV Mattress, The Nomad Truck Mattress, and The Home & Cottage Mattress.
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5-Year Limited Warranty: Applies to The Nomad Hinge RV Mattress and The Nomad Slim RV Mattress.
Does the warranty cover my mattress getting softer over time?
No. Like all high-quality foam products, your mattress will naturally soften slightly after years of continuous use. This normal wear and tear is not a manufacturing defect. The warranty also does not cover liquid spills, burns, or changes in your personal comfort preference.
How long do I have to return my Nomad Mattress?
It depends on the model you purchased. We offer a 90-Night Sleep Trial on our Premium Lineup (The Original Nomad RV, Truck Mattress, and Home & Cottage). We offer a 60-Night Sleep Trial on our Essential Lineup (The Nomad Hinge and Nomad Slim). In both cases, your trial begins on the day your mattress is delivered.
Why do I have to wait 30 days before I can return the mattress?
Your body needs time to adjust to a new sleeping surface, especially if you have been sleeping on a worn-out factory RV mattress! Additionally, our high-density, CertiPUR-US® certified foams require a short “break-in” period to reach their optimal comfort level. We require you to sleep on it for at least 30 nights to get a true feel for the mattress before initiating a return.
Can I return the mattress just because I don't find it comfortable?
Yes! That is exactly what our Sleep Trial is for. As long as you have slept on it for the required 30-day break-in period, it is still within your 60- or 90-day trial window, and the mattress is in clean, sanitary condition (no stains or tears), you can return it for a full refund.
Do I have to keep the original plastic and box for a return?
If you have opened and slept on the mattress, you do not need to try and cram it back into the original box (we know that’s impossible once it expands!). However, if the mattress is still completely unopened in its original packaging, it qualifies for a standard 30-day return window.
How do I start a warranty claim or a sleep trial return?
It’s easy! Simply send an email to customercare@nomad-mattress.com with your original order number, the date of purchase, and a brief description of why you are reaching out. If it is a warranty claim, please include clear photos or videos of the defect so our team can help you as quickly as possible.
🌙 Sleep Trial
How does the Nomad Sleep Trial work?
We want you to love your new bed! Depending on your model, you have either a 90-Night Sleep Trial (Original RV, Truck, Home & Cottage) or a 60-Night Sleep Trial (Hinge, Slim). Your trial starts the day the mattress is delivered. If you don’t love it, you can return it for a full refund.
Why do I have to wait 30 days before initiating a return?
Your body needs time to adjust to a new sleep surface, especially if you have been sleeping on a worn-out factory pad. Additionally, our high-density foams require a short “break-in” period. We require you to sleep on the mattress for at least 30 nights to get a true feel for it before we can process a return.
Do I need to keep the original shipping box for a return?
No! We know it is impossible to fit an expanded mattress back into that box. If you decide to return your mattress after the 30-day break-in period, simply contact our team and we will guide you through the hassle-free return process.
What condition does the mattress need to be in for a return?
To be eligible for a return and full refund, the mattress must be in good, sanitary condition—free from stains, tears, fluid damage, or odors. We highly recommend using a waterproof mattress protector during your sleep trial!
🚐 Nomad RV Mattress Collection
What sizes are available in the RV Mattress Collection?
We offer the widest range of RV-specific sizes on the market. Our collection includes standard RV sizes like Short Queen (60″ x 75″) and RV Bunk sizes, as well as hard-to-find RV King sizes like Short King (72″ x 75″), standard RV King (72″ x 80″), and Narrow King (70″ x 80″).
What is the difference between the Original, the Hinge, and the Slim?
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The Original Nomad RV (7″): Our top-selling, all-rounder mattress. Features a medium-firm feel, Thermo-Adaptive foam, and fits most travel trailers and fifth wheels.
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The Nomad Hinge (6″): Engineered specifically for Murphy beds and slide-outs. Features a smart 2/3rds folding design so the mattress can bend without damaging the foam.
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The Nomad Slim (6″): A low-profile, firm mattress designed to maximize headroom. The best budget-friendly option for bunk beds, pop-up trailers, and van builds.
What is the best mattress for an RV Murphy bed or slide-out?
The Nomad Hinge RV Mattress is the ultimate solution. Standard mattresses will warp or crack if constantly folded into a wall. The Nomad Hinge features a precise 2/3rds split that allows the mattress to fold easily while providing a seamless, comfortable sleep surface when laid flat.
How do I clean my Nomad RV Mattress?
Camping can get messy! That is why our RV mattresses feature a breathable, stretch-knit cover with a heavy-duty zipper. Simply unzip the cover, remove it from the foam core, and machine wash it to keep your sleep space fresh after long trips.
🚛 Nomad Truck Mattress
What is the Nomad Truck Mattress?
The Nomad Truck Mattress is a premium 7-inch foam mattress engineered specifically for long-haul truckers. Built to withstand the vibrations and rigorous environment of a semi-truck cab, it provides spine-hugging medium-firm support and exceptional pressure relief.
What sizes are available for the Truck Mattress?
We tailor our truck mattresses to fit standard sleeper cabs perfectly. Currently, we offer widths of 32″, 36″, 39″, and 42″, all with a standard length of 80 inches.
Will the Truck Mattress freeze when I turn off the cab heater?
No. Just like our premium RV models, the Nomad Truck Mattress features a top layer of Thermo-Adaptive foam. It uses your body heat to instantly soften and contour to your shape, ensuring you never wake up on a “frozen brick” in freezing temperatures.
🏡 Nomad Home & Cottage
What is the Nomad Home & Cottage Mattress?
The Home & Cottage is our thickest, most luxurious mattress. It is a 10-inch premium foam mattress designed to bring five-star resort comfort to your residential home, your summer cottage, or your luxury motorhome.
Can I put the Home & Cottage Mattress in my RV?
Absolutely! If you own a luxury Class A motorhome, a spacious fifth wheel, or a park model that has the clearance for a deep 10-inch profile mattress, the Home & Cottage model is the ultimate upgrade for life on the road.
What is the difference between the Firm and Plush options?
Unlike our mobile lineup, the Home & Cottage mattress allows you to choose your perfect feel:
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Plush: Offers deep pressure relief and high contouring. Ideal for side sleepers who want to feel enveloped by their mattress.
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Firm: Provides a solid, level surface for neutral spinal alignment. Ideal for back and stomach sleepers who prefer an “on-top” sleeping sensation.